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Patient Information

The Gold Coast Private Hospital offers a complimentary Preadmission Care Centre service to prepare patients for surgery. The purpose of the preadmission appointment is to streamline your admission and identify concerns that may impact on your recovery. Your surgeon may ask you to attend an appointment or the preadmission nurses may contact you to make an appointment. The nurses can liaise with our allied health team such as rehabilitation, physiotherapy and discharge planning should you require those services. Please allow up to 45 minutes for your appointment.

The preadmission nurses may make arrangements for a telephone interview due to inability of the patient to attend in person.

Your appointment may include:

  • A comprehensive nursing assessment
  • ECG, blood pressure, temperature
  • Education relating to your procedure
  • Discharge planning and equipment hire
  • Completion of admission forms
  • Blood test and x-ray as ordered by your surgeon
  • What to bring:

  • The completed Healthscope admission booklet
  • Alternatively ensure you have completed you eAdmission online 48hrs prior to you appointment
  • Forms for blood tests and x-rays
  • Current medications in their original boxes (you will take them home after your appointment and bring them back again on your day of surgery)
  • Location:

    Gold Coast Private Hospital
    Ground Floor, Suite 16
    14 Hill Street, Southport QLD 4215

    Please contact our nursing staff on 07 55 300 482, visit them in person or ask your doctor to make an appointment for you.

    Location

    For admissions to the Gold Coast Private Hospital Day Surgery Unit please present at Day of Surgery Admissions (DOSA) located on the ground level, opposite the elevators.

    Before your procedure

    On arrival to the unit you will be asked to wait in one of our comfortable recliner chairs. There is limited space available in the unit, but you are welcome to be accompanied by a member of your family or a friend..

    Your personal items will be identified and stored safely. It is important that you do not bring any valuables with you on admission. A member of the nursing staff will finalise your admission and you will be asked to change into your theatre garments and a dressing gown.

    All of your relevant health history will be obtained during this process. We will also require the current details of your next of kin to ensure that someone is available to transport you home when you are discharged. Patients are admitted according to the order of the theatre list, not necessarily in the order that they arrived to the unit.

    After your procedure

    After your procedure you will be transferred to the recovery unit where you will be given time to recover post-surgery and offered light refreshments. If you have any special dietary needs please advise your admitting nurse.

    Our nursing staff will monitor your post-operative recovery. Your doctor may request that you stay in the unit for a minimum of two hours post-procedure if you have had a general anaesthetic. Once your doctor has reviewed you, you are welcome to leave the unit.

    If your procedure requires overnight hospitalisation, your personal items will be transported to your room.

    Submit your admission registration online.

    Your doctor will inform you of your discharge date. The discharge time from Gold Coast Private Hospital is 9.00am.

    Kindly ensure that you have made arrangements for transport following discharge. Should you have any concerns please do not hesitate to contact our staff for assistance.

    Upon discharge

    Please ensure that you collect all of your possessions when you leave the ward. Please also check with the nursing staff if you need to take any medications or x-rays with you when you leave. When you are ready to leave the ward please advise the nurse or ward receptionist who will complete your discharge documentation and arrange for a staff member or volunteer to escort you to the hospital entrance

    Medications

    Your medications may change while you are in hospital. It is imperative that you are aware of exactly what your medication regime will be upon discharge. Our pharmacist will provide you with all the information that you will require, such as correct dose and times of medications. At the doctor's or pharmacist's discretion you may be provided with medication discharge profiles. These are provided when there has been numerous changes made to your medication regime or if you are unsure of your regime. This service is available to all DVA patients.

    Discharge planners

    To facilitate the smooth transition between the Gold Coast Private Hospital and your home, discharge planners are available to assist you with the process. Discussions will focus on changes to your independence following your hospital stay. This may include the organisation of aids or services to assist with your recovery at home such as equipment or ongoing care.

    Veterans and war widows

    Special assistance specifically designed to meet the needs and entitlements of veterans and war widows is available through our Better Discharge Planning Program. Our staff will facilitate your access to this service.

    The well being and care of our patients is of the utmost importance to us. We aim to make your stay as comfortable as possible and to ensure your speedy recovery.

    Please let us know if there is anything that we can do to improve your stay.

    There are a number of support services available within hospital to assist you and your family during your admission.

    These include:

    • Acute pain service
    • Continence advisor
    • Diabetes educator
    • Discharge planner
    • Pastoral care
    • Stomal therapist
    • Wound consultant

    Gold Coast Private Hospital is recognised by all major health funds. Please contact your health fund prior to admission to ensure that you do not have any restrictions to your cover, are financial and have served all applicable waiting periods. Your health fund will also be able to advise you of any excess or co-payments that you may incur.

    All out of pocket expenses will need to be paid prior to, or on admission. The following payment methods are accepted:

    • Credit card (1.5% surcharge for Visa and MasterCard, 3% surcharge for AMEX)
    • Cash
    • Bank cheque or money order.

    Prior approval will be sought for compensable patients i.e. Workcover and some Department of Veterans' Affairs.

    Patients with no private health insurance are also welcome at Gold Coast Private. Please contact the hospital for an estimate of the cost of your procedure.

    It is important to note that you may incur out-of-pocket expenses from any of the following during your stay:

    • Emergency care attendance
    • Pharmacy
    • Pathology
    • Imaging or x-ray
    • Surgeon, physician or anaesthetist
    • Prosthetics or consumables not covered by your fund.

    Am I adequately covered for private hospital care?

    We realise hospital and related charges can sometimes be difficult to understand, so please feel free to contact the hospital's patient accounts department with any queries on (07) 5530 0480

    Documentation

    • Fully completed hospital forms and any letters or reports from your doctor
    • Health insurance membership details
    • Medicare card
    • Pension card*
    • Health care card*
    • Prescription record card*
    • Pharmaceutical entitlement card*
    • Safety net card*
    • Department of Veterans' Affairs card*
    • Workers compensation approval letter*

    * If applicable.

    Current medications

    Please bring all of your current medications in the original packaging or dosette boxes i.e. pills, tablets, inhalers, injections, ointments, creams, vitamins or homeopathic medicines.

    Other items

    • Any of your relevant x-ray or ultrasound films
    • Personal nightwear including slippers
    • Toiletries if staying overnight i.e. soap, shampoo, toothpaste
    • Shoes with non-slip soles and low heels
    • Books, magazines, laptops, iPads, iPods etc.

    The hospital does not assume responsibility for personal items. You are responsible for their safe storage.

    We also request that you do not bring valuables such as jewellery or large amounts of cash.

    Smoking is banned at all Queensland public and private hospitals and health facilities, and for five metres beyond their boundaries.

    The legislation, which was introduced on January 1, 2015, is the Health Legislation Amendment Bill 2014 to Part 8 of the Amendment of Tobacco and Other Smoking Products Act 1998.

    These no smoking laws apply at all times, and to all staff and patient residential areas on healthcare facility land, and include the use of all smoking products, including regular cigarettes and devices commonly known as electronic cigarettes (e-cigarettes). The laws cover:

    • Land on which any Queensland Health Hospital and Health Service provides health services, including hospitals, community health centres, health clinics, rehabilitation centres and residential aged care facilities
    • Land on which a private health facility (private hospitals and day hospitals) provides services.
    Enforcement

    The laws are enforced by Queensland Health environmental health officers and public facility authorised officers.

    Patients, staff or visitors smoking in smoke-free areas may be given a warning to stop smoking, or be asked to move beyond the five metre smoke-free buffer if they wish to continue smoking.

    On-the-spot fines apply for breaches of the tobacco laws.

    Find out more

    Call 13 QGOV (13 7468)


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